Lacking professionalism in sourcing agents is a big concern for all global buyers, it has been a so controversial issue that individuals have heated debate over the pros and cons of hiring Sourcing Company in China. Numerous buying offices and sourcing agents themselves tend to accuse the conduct of taking kickbacks, and after doing this they shift the buyers’ focus on their very own services and advertise that they can never resort to this unethical behavior.
However, it needs to be admitted that all of them are basically agents, plus they are all very likely to fall into this lapse, but couple of them shed much light on methods to this problem. The difficulty is simply due to human nature. For example, some of them might have mixed feelings whenever they provide you with the quotations with their clients, they may ask themselves, “I found so amazing a supplier for my client, and they also get so excellent price, shouldn’t I deserve some thing?” “The packaging and shipping cost me a lot, plus it took us a a large amount of effort in talking to this supplier, do you work with my clients simply to make ends meet?”
A typical practice is the fact some suppliers willingly give sourcing consultants or translators an accumulation hidden commission to be able to win the order or the latter asks for kickbacks from your suppliers, however, this practice is not only unethical and unprofessional, but in addition practically unsustainable, because although unlikely in the future the suppliers could tell the truth for the buyer, the sourcing agent would find himself only a tool for the suppliers and, a whole lot worse, become no long trusted through the client.
The very best and incredibly likely the sole solution is to facilitate a sustainable system that permits the sourcing agent to become fully incorporated into the buyer’s virtual office. The client should treat the sourcing agent as Independent Sourcing Agent with absolute sincerity, as the sourcing agent should treat his client as his employer with absolute loyalty.
The sourcing agent can try a number of the methods below:
Provide payment proof for each and every transaction with the suppliers and shippers. This might include photos of receipts, Alipay/Wechat transfer screenshots, bank slips, etc. In this manner, the first total cost in procuring the goods can easily be tracked and calculated.
Present detailed contact information of all of the suppliers and shippers towards the client. Moreover, once the client must communicate with them for any clarification purposes, when the suppliers do not understand English, the smosbr agent should offer translation assistance to facilitate the clarification process.
Refuse to any type of hidden commission from the suppliers, stay impartial and objective in selecting suppliers for the client’s requirement. Always stay answerable and ready to accept the suppliers, provide the buyer’s requirements for them in a timely manner, show for the suppliers that the buyer’s interests are physically and constantly represented.
At the client’s request, make tours for the suppliers for quality checking, pre-delivery inspection, trouble shooting, tech support, etc and make sure the suppliers fix all issues concerned with the goods before and after the delivery from the goods.
The purchaser can try some of the methods below:
Give you a reasonable sourcing fee.. If possible, help the agent create an Email ID within the name in the employer’s company so he is able to more convincingly represent the customer in working with the suppliers, likewise, the creation of Chinese website to buy stuff could also perform the same purpose.
Cover the expenditures including costs generated in packaging, domestic shipping cost, traveling expenses, etc on the agent’s end. Motivation measures: Because the cooperation reaches a very stable and mature level, it could worth consideration to provide retainer fee or performance bonus for the agent based upon savings achieved.