I recently enjoyed lunch at https://www.thecheesecakefactory.com/menu/ behind the Quakerbridge Mall in Lawrenceville, New Jersey with my spouse. I’ll need to say, I was disappointed with the appearance of the restaurant, but pleased with the food, service and pricing. It’s not a bad place for couples to enjoy a good meal for $30, but there are some glaring issues that might be turn offs for other customers.
Let’s begin with the positives. The service was great! We were seated immediately, and waited will no longer than five minutes before our waitress took our drink order. She was one of the better waitresses I actually have ever encountered, one of the most patient, one of the most professional. It absolutely was clear that she cares about her customers’ needs. We realized that our napkins were dirty, had crumbs to them, and our table had crumbs on it. My wife’s bread plate had crumbs on it. Okay, that’s a negative, but it fits the discussion. The waitress apologized, immediately took away our dirty plates and napkins and replaced these with clean ones.
I ordered the Factory Burger, which is actually a hamburger, covered with cheddar cheese, served on a wheat loaf topped with sliced almonds. Very interesting! I actually have never eaten a hamburger on the wheat loaf. This is an excellent burger, perhaps a touch too much pepper, nevertheless it was juicy, flavorful, and cooked merely the way I requested. The meal came with a small, tin canister of shoestring fried potatoes, that had been crispy and delicious!
My spouse ordered the Skinnylicious Chicken Pasta, which is produced with Gemelli Pasta sauteed chicken breasts, fresh basil and fresh tomatoes. Warning to all customers! The chefs at The Cheesecake Factory LOVE pepper! My partner sent her food back because it was too spicy. The waitress was so patient and kind about using the dish back and replacing it with a brand new one without pepper. We can’t fault the chefs for your one! They are going to serve it to you without pepper in the event you request it like that. My wife never specified no pepper. Okay, that certain was on us! So, if you order the Skinnylicious Chicken Pasta, and you are not keen on spicy food, make sure to specifically demand no pepper.
By the way, the cost of that meal was only over $30. That was affordable! I used to be a bit confused concerning who exactly was serving us. Our waitress took our order and checked on us frequently, but somebody else brought our food to us. In fact, one third unknown person presented my wife’s replacement dish. The amount of people need to be involved for two customers? We were speaking with a waiter and didn’t know his name. I assume I could have asked, but I am a fan of the wait staff wearing name tags. None inside the restaurant were wearing name tags. I just think it adds an individual touch for the customer.
I mentioned this earlier, but the table had crumbs onto it, and our napkins had crumbs on them. Furthermore, the ground around the restaurant was filthy, the silverware had spots onto it, the wait staff was dressed in all white (uggh) as well as the greeters were dressed in all black (uggh).
The biggest issue was the menu. It’s too complicated! Pages and pages of products, wines, specials, etc. The waitress even commented on the menu’s girth. My partner has eaten in the Cheesecake Factory before, so she includes a favorite item jpnvlz the menu, which she ordered in the interests of time. I felt like I was reading a novel rather than a menu! I felt rushed just as if I had to merely hurry up and pick something. We have no doubt that everything on the menu is tasty, but for those in a rush, it may be a problem.
Okay, to sum it, the food at Cheesecake Factory was delicious, the service was great, the pricing was reasonable, however the menu was too big as well as the appearance was sloppy and unkempt.
I am not a fan of looking at or wearing someone else’s leftovers. Which was an enormous switch off to me! That left an unsatisfactory first impression for me personally! It’s not something that even great food or great service can overcome, in my opinion. I am going to not rush to The Cheesecake Factory at that particular location. I may eat there should i be because area, but I will not fall out of my way to eat there down the road.